General Overview
Over the last 10 years, Brandsmiths has grown into the UK’s leading boutique IP law firm for the world's leading brands. Results and solution focused, they are pioneering change. The Front of House & Operations Assistant will be responsible for managing the firm's front-of-house operations, including reception, visitor management, phone-based enquiries and general office activities. This role will be the first point of contact for clients for Brandsmiths and act as a brand ambassador for the firm whilst providing a first class meet and greet.
This role will be working closely with the Executive Assistant to the SLT and have the opportunity to support operational projects within the firm. This will include process improvement initiatives as part of our growth phase.

Main duties and responsibilities

• Welcoming clients who visit the firm and ensure their experience is professional and attentive
• Maintain the reception and common areas to a high standard of cleanliness and order
• Handle incoming calls, including taking and passing on precise messages
• Assist Executive Assistant to the SLT in any coordination required for projects or events
• Organise hospitality for the wider team and firm (including birthday lunches and socials)
• Dealing with deliveries and couriers
• Opening and distributing post
• Day-to-day management of firm’s inquiries and recruitment email accounts, forwarding accordingly and keeping records
• Ensuring daily operations are monitored within the office (printer maintenance, stationary requirements, office consumables)
• Help maintain compliance with office procedures, policies, and regulatory requirements
• Provide general administrative support to legal and support teams
• Support onboarding for new joiners, including access arrangements
• Upload transactions of purchases made, with receipts and VAT invoices

• Excellent organisational skills
• Excellent telephone manner and communication skills
• The ability to multitask
• The ability to work under pressure and reach deadlines
• Problem-solving and decision-making skills
• The ability to work autonomously
• The ability to communicate and build relationships at all levels across the business 
• Discretion and professionalism when handling confidential information
• High level of personal presentation and attention to detail

What We’re Looking For:
We’re seeking a highly organised and dependable individual who communicates confidently with people at all levels. This role is ideal for someone at the beginning of their career in office management or operations, with a proactive mindset, positive attitude, and a strong willingness to learn and grow.

Skills & Attributes:

• Strong organisational skills and attention to detail
• Confident telephone manner and good verbal/written communication
• Friendly, approachable, and professional attitude
• Ability to manage multiple tasks and prioritise effectively
• Comfortable working independently and as part of a team
• Trustworthy and discreet when handling sensitive information
• Willingness to learn and take initiative